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General Conditions of Sale

Genea Connect – Simon Dortomb
Micro-entrepreneur registered under SIREN 980840946
Address: 167 avenue Napoléon Bonaparte
Email: Geneaconnect@outlook.fr
Telephone: +33 6.32.33.25.94
VAT not applicable, art. 293 B of the CGI.

1. Purpose

These General Conditions of Sale define the rights and obligations of the parties in the context of the sale of genealogical research services, design of family trees and books, as well as training, offered by Généa Connect.

2. Services offered

  • Family genealogical research (introductory package + price per person found depending on geographic area).

  • Estate research (collaboration with notaries, prices on estimate).

  • Creation of family trees (PDF files) with printing option (poster/table).

  • Design of family books (PDF files) with printing option.

  • Genealogical research training and courses (in person or remotely).

3. Order

Every order is preceded by a free, personalized quote. Validation of the quote constitutes acceptance of these General Terms and Conditions.

4. Price and payment

Prices are expressed in euros, all taxes included (VAT not applicable).
Payment is made by bank transfer or check according to the terms specified on the quote.
For certain services, a deposit may be requested before the start of the search.

5. Right of withdrawal

  • Services: the customer has 14 days from signing the quote to exercise their right of withdrawal, unless the execution of the service has begun before the end of this period with their express agreement.

  • Personalized products (printed trees, printed books): no right of withdrawal in accordance with article L221-28 of the Consumer Code.
    A standard withdrawal form is available upon request.

6. Delivery

  • Digital files (PDF) are sent via email or download link.

  • Printed products are delivered by carrier at the customer's expense, according to the deadlines indicated on the quote.

7. Liability

Généa Connect undertakes to provide its services with care and diligence, using the sources available at the time of the search.
Any inability to find certain information cannot be considered a failure to perform if it is due to the absence or inaccessibility of the archives.

8. Confidentiality and personal data

All information provided by the client is treated confidentially.
See Privacy Policy for details.

9. Intellectual Property

The delivered content remains the intellectual property of Généa Connect until full payment.
Use and reproduction are reserved for personal use, except with written agreement.

10. Mediation

In the event of a dispute not resolved directly between the parties, you can contact the Consumer Mediator "Généalogistes de France" (Mr. Gérard Gaucher) free of charge, by email at contact@mediateurconso-genealogistesfrance.fr or via the website mediateurconso-genealogistesfrance.fr.

11. Applicable law

These T&Cs are subject to French law.

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